2bet Platform Privacy Notice

This page describes what data we collect when you use 2bet and how we keep that data protected. Our 2bet privacy policy outlines your rights, our obligations, and the safeguards we apply. We do not sell personal information to third parties, nor do we use your data for unsolicited marketing. Data you provide—email, phone, identity documents, payment details—is stored securely and accessed only by authorized 2bet team members.

Our 2bet platform processes personal data in compliance with applicable data protection regulations. Your data may be stored on servers located outside your home jurisdiction; we apply the same security standards globally. When you create an account on 2bet, verify your identity, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or contact our support team, data collection occurs. This notice explains why we collect each data type and how long we retain it.

Read this privacy notice carefully before using our 2bet platform. If you have questions about our data practices, contact our support team via the in-platform help channels or published contact methods.

What data we collect when you use 2bet

We collect data in four categories when you use our 2bet platform. Account data includes your email address, phone number, username, password hash, date of birth, and account creation timestamp. Identity data includes your full name, national identity number, passport details, and government-issued photo ID (uploaded during verification). Payment data includes your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account details), deposit and withdrawal transaction records, and payment processor confirmations.

Activity data logged by our 2bet platform includes login timestamps, IP addresses, device identifiers, games wagered on, bet amounts and outcomes, casino session records, and support tickets you submit. We also collect cookies and similar tracking technologies—session cookies to keep you logged in, analytics cookies to understand how users navigate our 2bet interface, and fraud-prevention cookies to detect suspicious account activity.

We do not collect sensitive data beyond what is necessary for account verification and payment processing. We do not collect health records, biometric data, or financial information beyond payment methods. Data collection is minimal; we gather only what is essential for our 2bet service to operate securely and compliantly.

How we use your data on our 2bet platform

We use account data to manage your 2bet account, authenticate your identity, reset passwords, and communicate service updates. Identity data is used to comply with know-your-customer (KYC) requirements, verify your age and legal eligibility, prevent fraud, and meet regulatory obligations. Payment data is used to process deposits and withdrawals, confirm transactions, prevent unauthorized access to your 2bet wallet, and maintain audit trails for compliance.

Activity data helps us detect fraud (e.g., if someone logs into your 2bet account from an unusual location), improve our platform performance, personalize your user experience (e.g., showing you relevant sports markets when you log in from Jakarta or Surabaya), and resolve disputes. If you contact our 2bet support team, we retain your support tickets to track issue resolution and improve our service quality. We do not use your data to target you for unsolicited marketing emails or advertisements.

Third-party processors and data sharing on 2bet

We share data with third-party processors only when necessary for our 2bet service to function. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive payment method and transaction details to confirm deposits and process withdrawals. Identity verification services may receive your name, ID number, and photo ID to validate your identity against government records. Fraud-prevention services receive anonymized activity data and IP addresses to detect suspicious patterns across their customer base.

We do not sell your personal data. We do not share data with marketing firms, data brokers, or third-party advertisers. If we are compelled by law enforcement or court order to disclose your data, we comply only to the extent required and notify you where legally permissible. Our 2bet servers may be located outside your home jurisdiction; data transfers comply with applicable data protection standards.

Payment processor

Third-party company handling deposits and withdrawals for our 2bet platform. Receives payment method details but not personal identity data.

Fraud-prevention service

Third party that analyzes activity patterns across platforms to detect suspicious account behavior. Receives anonymized data only.

Data controller

2bet entity responsible for deciding what data we collect and how we use it. You can request information about our data practices from us.

Data processor

Third party (e.g., payment provider) that processes data on 2bet's behalf under a data-processing agreement. Has limited access and is contractually bound to protect your data.

Your rights regarding data on our 2bet platform

You have the right to access your personal data held by our 2bet platform. You can request a copy of your account information, activity history, and payment records by contacting our support team. We provide this information in a standard format within a reasonable timeframe (typically 10 business days).

You have the right to correct inaccurate data. If your address on file is incorrect or your phone number has changed, you can update it within your 2bet account settings. Our support team can assist if you are unable to self-correct.

You have the right to request deletion of your personal data. Upon account closure, we delete your data (except where legally required to retain it for regulatory compliance). You cannot withdraw data once a withdrawal has been processed or a bet has been settled, as records must be maintained for our 2bet audit trail. You have the right to object to profiling or automated decision-making, though our 2bet fraud-detection system uses automated analysis; you can request human review if you believe a decision is incorrect.

• 1
  Right to accessYour 2bet data

  Request a copy of all personal data we hold about you on our 2bet platform. Typically fulfilled within 10 business days.

• 2
  Right to correctUpdate information

  Correct inaccurate data in your 2bet account. Use account settings or contact support for assistance.

• 3
  Right to deleteClose and erase 2bet account

  Request account closure and data deletion. We delete non-regulatory data; compliance records retained as required by law.

• 4
  Right to objectAutomated 2bet decisions

  Object to profiling or automated decision-making. Request human review of our 2bet fraud-prevention decisions if you believe they are incorrect.

Security, cookies, and contact on our 2bet platform

We protect your data using standard industry security practices: encrypted connections (HTTPS), secure password hashing, restricted staff access, and regular security audits. We are not liable for losses resulting from security breaches beyond our reasonable control. We maintain a responsible disclosure process; if you discover a security vulnerability in our 2bet platform, please report it to our support team confidentially rather than publicly disclosing it.

Our 2bet platform uses cookies to manage sessions, analyze user behavior, and detect fraud. Session cookies expire when you log out; analytics cookies typically expire within 12 months. You can disable cookies in your browser settings, though this may degrade your 2bet experience. We do not use cookies for unsolicited advertising or third-party tracking.

For privacy questions, data access requests, or concerns about our 2bet data practices, contact our support team via the in-platform help channels or published contact methods. Our support is available in English. This privacy notice was last updated in the current year and reflects our current practices. We update this notice periodically; material changes are communicated to active 2bet users. Your continued use of our 2bet platform after any update constitutes acceptance of the revised notice.